TetraScience Product Update: enhanced usability, administrative tools, and more

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TetraScience Product Update: enhanced usability, administrative tools, and more

We are excited to announce several product enhancements that will help you derive even more value from TetraScience. Customer experience is extremely important to us. We developed all of the changes below in direct response to ideas and feedback from customers like you, so please stay in touch as you use the product.

This blog will cover:

  • New navigation and mobile UI
  • How to group devices
  • How to group users into teams
  • New alert options

Note: this product release requires no action from you, the user. We do recommend you read the below overview to help you get acquainted with the updated interface.


Product features

 

New navigation and mobile UI

The most striking update is our new top navigation bar. Each of the menu items that used to be on the left side of the screen, are now within the app picker at the top of the screen. This bar gives you a single place to access all of the different apps within TetraScience, which each provide a different view of the data that you capture with the TetraScience platform. As we release new apps, they will appear within the top navigation bar. The top bar is also the new home for the alert icon, which flashes during an active incident.

TetraScience Product Update: enhanced usability, administrative tools, and more

In the process of updating the top navigation, we also improved the usability and performance of our mobile experience. Many of you let us know that you wanted improved usability for your mobile device, so this will be a core design consideration going forward.


We renamed a few things

Many of you use our device panels to explore and download time series device data. The screen with all of the device panels was previously called “All Devices.” To more accurately reflect the contents of the “All Devices” screen, we renamed it to “Device Panels.”

Within our Device Panels screen (formerly called “All Devices”), you could create groupings of devices called “dashboards.” We renamed dashboards to “device groups” to broaden their future uses. You will also find that device groups now appear on the Lab Monitoring screen, which should help you focus on the devices that matter to you no matter where you are within TetraScience.

TetraScience Product Update: enhanced usability, administrative tools, and more

Organizations…what are those?

A TetraScience organization is a collection of users and the devices those users can access. All permissions in TetraScience are managed at the organization level. By default, all users can see all devices. Within an organization, each user has one of three roles: admins, owners, and members. Admins have full control over the organization and configure it for other users. The owner can do everything admins can do, but can also make other users into admins. Members can see data, but cannot change settings that will affect others users.

TetraScience Product Update: enhanced usability, administrative tools, and moreMember view

Teams (groups of users)

Devices aren’t the only things we are grouping. You can now create groups of users called teams. You can use teams to manage permissions and configure complex alert behavior within your organization.

TetraScience Product Update: enhanced usability, administrative tools, and more

Less noise for your users

Organization administrators can now choose to limit the visibility of any device group to specific groups of users, known as teams. An organization member’s list of device groups will only show the device groups that admins configure to be visible. If needed, any user can go into the “All Devices” device group to find a specific device.

You can configure the contents and visibility of a device group by clicking on the “Edit Device Group” button on the Device Panels screen.

TetraScience Product Update: enhanced usability, administrative tools, and more

More powerful administrative utilities

You can now manage all of the device groups and teams in your organization from the My Organization screen. You can preconfigure your device groups and teams, so when a new user starts at your company, setting them up is as simple to adding them to the appropriate teams.


More sophisticated alert behavior

You can now send alerts to select teams. Previously alerts either went to one user (the creator of the trigger) or to all users in an organization. This change helps you to significantly reduce noise for your users, configure much simpler alerts, and more easily manage your alerts. This change also allows you to create escalation rules in the case that an incident is not rapidly resolved.

TetraScience Product Update: enhanced usability, administrative tools, and more

All of this new functionality was developed in direct response to feedback from you. Please keep the feedback and ideas flowing, so we can continue to improve!

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