As we prepare to open this new floodgate of information and engage with complex data in the context of the world around us, it’s worth pausing to look at what the potential impact of augmented and virtual reality might be in our everyday lives. While much of this impact is positive, we will have to work to make sure those effects are evenly distributed.
Disconnected versus connected
Screeds about the malignant impact of technology on society are, for the most part, somewhat misguided. But as AR/VR moves closer to the mainstream, it’s certainly fair to wonder: if people are already exceedingly glued to their phones, how much worse will our collective situational awareness become when everyone can disappear completely into their own virtual universe?
Actually, there are several reasons to be optimistic on this front. AR/VR has the potential to give us a deeper understanding of our surroundings by enabling us to merge with and better understand the information around us.
Let’s look first at how this could impact us in workplaces. Consider a worker in a car factory. As an engine block comes their way, an augmented overlay highlights the exact places where various components need to be installed before it can be passed along the assembly line. The display also flashes red if it senses that a component is out of alignment or has otherwise been improperly installed.
Meanwhile, a maintenance & operations worker strolls the factory floor, making a comprehensive check of all the equipment. With the benefit of AR, the worker has a stream of speeds and feeds popping up in their field of vision every time they look at a particular machine. They can better understand exactly how the production line is running or when something will go wrong before it happens. This type of information immersion is much more sophisticated and actionable compared to reviewing on a clipboard or scrolling through a tablet to access.
While the automotive industry provides a fruitful example, the benefits of AR/VR can be extrapolated out to any variety of industries and settings: the lifeguard at the beach with an augmented display of tides and temperatures; the construction worker viewing building plans that are overlaid onto the construction site; the surgeon receiving ultra-realistic training on how to remove an appendix; and so on.
Let’s turn now, from the workplace, to a pedestrian walking down a crowded street. Can we expect similar benefits when out on the town?
We have every reason to be hopeful that technologies like AR will in fact provide an enhanced layer of awareness that will improve our fluency with our surroundings in everyday settings. Say you’re out shopping for a new shirt or a cleaning product or a gaming console – what if simply by looking at competing items we could see beyond just cost and aesthetics, but also understand and compare their relative environmental impacts?
In this way, AR has the potential to be additive rather than subtractive, making people more connected to their surroundings than they are today.
Power and responsibility
We’ve all heard the phrase “with great power comes great responsibility.” There is a responsibility on the people who are developing AR and VR technologies to make sure that it is done in a thoughtful and well-considered way.
It’d be all too easy for developers to unwittingly create a deeper digital divide in society by accidentally limiting who has access to these new technologies and who can benefit from them. Do we want a world where only the wealthy or the tech-savvy are able to enjoy the benefits of a virtual or augmented environment?
Of course not.
AR and VR are only going to become more commonplace in the years ahead. Those who adopt and embrace these new tools will have an information fluency that those who don’t have access to it will be lacking as the 21st century marches forward. If we want to prevent people from being left behind, we need to make sure this technology is accessible—meaning, both affordable and user friendly.
It’s still early and we don’t have it all figured out, but I’d like to propose three guiding principles for AR/VR hardware and software developers:
- Think outside the Silicon Valley bubble and create experiences that benefit people of different ethnicities, genders, nationalities and ages. Focus beyond the 22 to 38-year-old male cohort that tech so often caters to. The augmented information that a 25-year-old single male is interested in viewing might be different from the information that would be useful for a 40-year-old mother. There is a need here for Silicon Valley to make sure it’s taking a very inclusive approach to design—and that starts with having a diverse team of people imagining what AR/VR can be asked to do and how best to do it.
- As we’re imagining what AR and VR can accomplish, we also need to be careful about how much we let these technologies guide our behavior or influence our decisions. We live in a world where Google knows what we want to search for before we search it, Amazon knows what we want to buy before we buy it, and Facebook knows what kind of news or stories we want to read before we do. While largely positive, we’re only recently starting to understand the potential downsides of this reach. We need to approach AR/VR’s ability to influence our decision-making with prudence.
- Stay humble. Personal computers and mobile phones were around for decades before their full potential was unlocked, helping revolutionize the way we consume, process, and manage information. AR/VR is poised to unleash its own data revolution, and we need to recognize what we don’t yet know and maintain a willingness to learn, so we can hopefully avoid potential pitfalls around societal impact and make sure AR/VR develops and propagates throughout society in a beneficial manner.
The truth is, we’ll need to learn as we go. And that’s okay. But be sure to prepare yourself for the ride because our augmented future will be here before you know it.
Brian Pene is Director of Emerging Technology for the Office of the CTO at Autodesk, Inc.