ADS THAT DON’T OVERSTEP

Recent research reveals that digital targeting improves ad performance. But there’s a fine line between creepy and delightful, says HBS professor Leslie K. John. As targeted advertising becomes more sophisticated—and people become more aware of how their privacy can be compromised—offering them meaningful control over their personal information is critical. This Harvard Business Review article outlines five steps that digital marketers can take to create personalized ads that generate customer value instead of a consumer backlash.

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