Kudos launching new dissemination management and impact acceleration services

Research groups, departments, impact leads and units of assessment invited to join early access program

For immediate release, February 13th, 2018 –– Kudos, the award-winning service for maximizing the reach and impact of research publications, is launching a new dissemination management toolkit for research groups, university departments and REF Units of Assessment. Through this new service, research groups will be able to plan, action and report on a wide range of outreach activities for key outputs and projects, helping build a broad and international audience for their work, and accelerating its impact. Continue reading “Kudos launching new dissemination management and impact acceleration services”

We’re hiring! Head of Academic Outreach

About Kudos

An exciting opportunity to join a small but rapidly expanding team focused on providing an innovative online service for academic researchers, research groups, institutions, publishers, societies and funders. Kudos provides tools for planning and managing research dissemination to accelerate and maximize reach and impact. This multi-award-winning service has a global client base, including major publishers such as Taylor & Francis, Wiley and SAGE, and 200,000 researchers and academics. Continue reading “We’re hiring! Head of Academic Outreach”

Kudos celebrates latest associations to sign up to its services

For immediate release, December 12th, 2017 –– Kudos (www.growkudos.com), the award-winning service for maximizing the reach and impact of research publications, has announced the latest associations to sign up for its service. The breadth of organizations represented demonstrates the growing range of regions and communities in which Kudos is being recognized as a “must have” tool for managing research dissemination and impact. Continue reading “Kudos celebrates latest associations to sign up to its services”

Kudos launches solution to illegal sharing of copyright content

For immediate release, November 15th, 2017 –– Kudos, the award-winning service for maximizing the reach and impact of research publications, has announced the launch of its shareable PDF solution, which helps publishers prevent copyright infringement and reclaim lost usage from sharing of research articles on scholarly collaboration networks (SCNs). Continue reading “Kudos launches solution to illegal sharing of copyright content”

We’re hiring! Senior Account Manager

About Kudos

An exciting opportunity to join a small but rapidly expanding team focused on providing an innovative online service for academic authors, institutions, publishers, societies and funders.

Kudos helps broaden the reach and impact of published works. This multi-award-winning service has a global client base, including major publishers such as Taylor & Francis, Wiley and SAGE, and over 160,000 users in the research community.

About this role

Kudos has over 100 clients including publishers, institutions, societies and corporates. You will be responsible for client servicing and satisfaction, and for a sizeable renewals budget. You will be a people person, and a self-starting problem solver, comfortable with both defining overall client strategy, and with supporting clients’ every day needs. You will be passionate and productive, experienced at juggling priorities, and creative in your approach to ensuring that clients derive value from our data and services.

Job Purpose

You will ensure that we provide the highest levels of client servicing, by:

  • Developing strong customer relationships with clients
  • Identifying and ensuring conversion of upsell opportunities across the full client base
  • Liaising with internal colleagues to report, explore and resolve client issues and propose / scope enhancements
  • Supporting and contributing to the development of sales, product and marketing strategy
  • Creating / collating regular reports and analysis
  • Advising the Kudos leadership team on the health of our client base, and ensuring that clients’ needs are recognized and addressed at leadership level.

Reports to

Sales & Marketing Director

Key duties and responsibilities

Plan and execute strategy to ensure maximum client retention (in line with annually agreed revenue targets)

  • Provide strategic oversight for all clients including commercial decisions, problem solving, maximizing value derived by customers, seeking and developing client development opportunities
  • Develop best practice in client servicing (communications, reporting / analysis, troubleshooting, renewal, etc) and ensure buy-in and application of this by colleagues both within and beyond the team
  • Forecast, track, analyse and report on key account metrics (internally and to clients)
  • Devise and implement processes for measuring, tracking, reporting on and risk-managing (qualitative) client satisfaction
  • Proactively assess, clarify and validate customer needs on an ongoing basis, and ensure these are recognized and addressed by the wider Kudos team
  • Support clients during pilots to develop new products / partnerships
  • Ensure relevant documentation is kept up-to-date and stored centrally
  • Keep up to date with market trends and competitor activities.

Establish productive, professional relationships with key personnel in assigned customer accounts

  • Write and execute client development plans for key client relationships
  • Manage configuration and ongoing support for clients’ implementation of Kudos, including training for clients and their users
  • Respond in a timely and professional manner to client communications or queries, and own the troubleshooting and resolution of any client issues, with support as required from colleagues
  • Regularly organise and take part in phone or in-person meetings, including workshops, webinars and similar
  • Communicate clearly the progress of company initiatives to assigned customer accounts
  • Use the Kudos system, SalesForce, Google Analytics and other data sources to store all relevant data and to provide reports


Global for all client groups including publisher, institutional, funder, industry and others across all Kudos products. The role is based in the main Kudos offices in Wheatley, Oxford. Evening / weekend work and travel may be required on occasion.



  • Experience in delivering client-focused solutions based on customer needs and commercial objectives
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Well organized, meticulous and result driven
  • Proven ability to work independently, prioritise effectively and meet deadlines
  • Excellent verbal and written communications skills
  • Confidence, ambition and self-motivation
  • Computer and web literacy including Word, PowerPoint and Excel
  • Ability to travel


  • Account management experience
  • Scholarly publishing experience
  • BA/BS degree or equivalent
  • Familiarity with Salesforce or similar systems


To apply, please send your CV together with a covering letter outlining why you’re right for this role, to: Charlie Rapple, Sales & Marketing Director, charlie.a.rapple@growkudos.com.

Closing date for applications is 28th July 2017.


Survey shows author sharing via scholarly collaboration networks is widespread, despite strong support for copyright

For immediate release, April 4th, 2017 — Kudos, the award-winning service for maximizing the reach and impact of research publications, has announced headline results from a recent survey of authors’ current sharing behaviours, carried out in partnership with 10 publishers including Cambridge University Press, The IET, De Gruyter and SAGE Publishing. The survey, which had over 7,500 researcher respondents, shows that usage of scholarly collaboration networks (SCNs, such as ResearchGate and Academia.edu), for uploading articles is widespread, and that accessing full text content is the primary reason, ahead of finding and connecting with other researchers.

The survey asked respondents which scholarly collaboration networks they use, how often, what for (in terms of tasks), why (in terms of value derived), and to what extent they are aware of or observe relevant copyright and sharing policies. Key findings include:

  • 57% of respondents indicated that they use scholarly collaboration networks to upload their own work, and 66% use such sites to access otherwise inaccessible content; this was the most common reason given by respondents for using SCNs (61% of respondents indicated that they use SCNs to find and connect with other researchers).
  • Of those respondents using ResearchGate, 66% indicated that they use the site at least weekly (26% use it daily, and 84% monthly).
  • 83% of respondents agreed or strongly agreed that publisher / journal copyright and sharing policies should be respected, but 60% agreed or strongly agreed that they should be allowed to upload articles regardless of publisher / journal policies; 21% didn’t realize publisher / journal copyright or policies might apply when they are sharing their work in scholarly collaboration networks.

The survey results help to quantify the extent to which researchers are moving beyond the traditional dissemination ecosystem provided by publishers and libraries, and expanding their use of SCNs. It emphasizes the need for publishers to make it easier for authors to maximize the audience for their work, while protecting copyright and ensuring that the total usage of a work can be counted when reporting to institutions and funders.

“Many assumptions are made about the extent to which researchers use scholarly collaboration networks, and why,” says Mandy Hill, Managing Director, Academic Publishing at Cambridge University Press. “The survey had fascinating insights for us in terms of how our authors derive value from these services. It’s reassuring to see that the continued growth in their use is nonetheless matched by a continued respect for copyright – this helps us understand the context that will shape our evolving support for sharing.”

“Helping authors share information about their publications to broaden readership and increase impact is at the heart of what we do,” said Melinda Kenneway, Executive Director of Kudos. “We believe there are many ways that authors can be supported in this goal while still respecting copyright – which they clearly value. Kudos has been helping authors here for a few years now, but more can be done. We’re looking forward to discussing these survey results with our 80 publisher partners and seeing how we can assist them in supporting their authors in gaining maximum exposure for their work, without infringing copyright, while also tracking and accounting for offsite usage.”

The survey was coordinated by Kudos, and sponsored by ASTM International, Cambridge University Press, De Gruyter, Duke University Press, The IET, John Benjamins Publishing Company, OECD, SAGE Publishing, Taylor & Francis and Wichtig. All career levels, subject areas and global territories were represented in the responses but the most strongly represented groups were early career researchers (39% of respondents were within 1-10 years of completing PhD), and those from Europe (40%) and North America (18%). Scientific, technical, engineering and medical researchers made up 64%, with social science and humanities researchers comprising 36% of respondents.


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