Help Wanted: The ultimate social media job description

What does an effective social media team look like? Scott Kleinberg says it starts with a leadership position that solidifies social media as an integral part of journalism, not just an afterthought. Kleinberg, a social media editor at Crain Communications in New York, was a longtime social media editor for the Chicago Tribune and author of the syndicated column “So Social.” He wrote this “job posting” to describe the ideal hire for a newsroom’s current and future social media needs. “A social media editor’s role is among the most important in journalism,” Kleinberg said. “While this job posting was aspirational just a few years ago and may remain that to some extent today, it’s anything but for a newsroom focused on the future.” Continue reading “Help Wanted: The ultimate social media job description”

Come work for Nieman Lab

We have an opening for a staff writer here at Nieman Lab. If you’re interested, apply over here!

The job’s pretty easy to describe: You see all the stories on this website? The ones about journalism innovation — changes in how news gets reported, produced, distributed, discovered, consumed, and paid for? This job is about coming up with, reporting out, and writing those stories. There are some other duties, of course, like helping run our social media presence, but it’s a reporting job at its core. If you’ve ever thought I’d be good at writing Nieman Lab stories, I’d encourage you to apply.

This person will join our little five-person Harvard newsroom. She or he will also be joining the larger Nieman Foundation, which does a lot of exciting things for journalism and for journalists. (That’s our home, Walter Lippmann House, above; it’s nice.) For more details, see my writeup from a previous time we had an opening and, of course, the job listing.

One note about the position: To be considered for it, you’ll have to apply at the Harvard HR site linked above, where you should include a cover letter telling me why you think you’d be right for the job. (Don’t email me a resume directly; I’m not allowed to consider anyone who doesn’t go through the official HR process. But if you have specific questions about the job, feel free to drop me a line.)

I’m hiring.

So, I’m hiring a product manager. We are working on developing new green field products. We have a small, really fun team, and we are using a lot of lean tools to try to get to product-market fit with relativly low risk.

To apply submit a CV using our hiring portal.

Here are some more details about the role:

What we are doing

SAGE is innovating around how we might support social science researchers engaging with big data and new technology. We are creating new services and products that can provide value to the research community while at the same offering new business opportunities for SAGE. This is an opportunity to work on stuff that matters in a fast-paced team focused on using lean principles to rapidly understand the needs of researchers, and to use those insights to develop products and services that will best serve their needs.

Our first product will roll out over the summer, and we are now looking to expand the team to allow us to move faster with the testing and creation of further products. You will play a pivotal role in this effort.

WHAT WILL YOU BE DOING?

How do you move fast in a large organisation? How do you make the right bets to make sure that what you are building is going to be useful to people? We have been experimenting with using a set of tools from lean product development to rapidly iterate on individual products while at the same time balance all of the ideas that crop up across the entire space of opportunities.

We have proven that we can get things done quickly at low risk and we now want to scale this approach out to allow us to look at a wider set of product opportunities.

You will be responsible for creating experiments to test our thinking around an immediate set of three possible products, and beyond that to help us prioritise and test a wide range of other product ideas. Weekly you should be constructing tests that allow us to make decisions around whether to continue to work on a product idea, as well as helping us to refine the ideas that we believe have real potential. You will be working with internal teams as well as partners from some of the world’s most prestigious universities.

We have had success using tools such as the lean product canvas and lean value tree, and supporting our analysis of risks and opportunities by applying pirate metrics to different business models and you will be expected to pick up these tools and be fluent in leading the use of them. We are open to any ideas that bring us rapid insight, and if you find better ways to validate or reject our hypothesis we will be interested in trying out any approach that can help us to get to scale.

The ultimate goal of the role is to help us get to a point where we can bring new products to market.

RESPONSIBILITIES

· Lead on driving experiments around ideas in current development · Help the team make go / no go decisions on these ideas · Coordinate creation of testable prototypes · Run user tests · Be responsible for reporting on outcome of tests, both qualitative and quantitative · Help the team create a strategy for how to build MVPs for successful product ideas · Help the team prioritise further opportunities · Develop business cases for product ideas · Coordinate design sprints where appropriate · Coordinate with other SAGE teams such as marketing, IT and Design

Skills

Successful Product Launch Experience — You will have worked on launching products to market from early ideation through to onboarding customers. You will understand how to translate needs of users into product features, and how to prioritise those features. You will have worked across teams on successful product launches and you will have made significant contributions towards the success of those product launches.

Lean Product Development Experience — At the heart of this role is doing lean experimentation. You must have experience of executing the spirit of lean or agile methodologies. We have adopted a specific set of tools, but underpinning all of these tools is a mindset of experimentation, and getting to data driven decisions. We are looking for someone who exemplifies this spirit and who can bring creativity to bear when faced with uncertainty.

Interpersonal Communication Skills — you will be communicating daily with people both inside and outside of SAGE. Being able to hold courteous, persuasive conversations (by email or phone) and respond quickly to queries are key requirements of the role. You should be able and willing to share your thoughts and experience with the team and feel confident to speak your mind and ask questions.

Prioritizing Workloads — you will be managing a varied workload involving many different tasks. You will need to prioritize effectively and allocate appropriate amounts of time to each task.

Research and Analysis Skills — you will be required to conduct desk research as well as expert and user interviews. Knowledge of social science research methods (both qualitative and quantitative) would be an advantage.

Curiosity and enthusiasm — you will be interested in working with social scientists, excited about the opportunities that digital publishing offers, enthused about research methods and eager to learn about SAGE and the markets we serve.

We’re hiring! Senior Account Manager

About Kudos

An exciting opportunity to join a small but rapidly expanding team focused on providing an innovative online service for academic authors, institutions, publishers, societies and funders.

Kudos helps broaden the reach and impact of published works. This multi-award-winning service has a global client base, including major publishers such as Taylor & Francis, Wiley and SAGE, and over 160,000 users in the research community.

About this role

Kudos has over 100 clients including publishers, institutions, societies and corporates. You will be responsible for client servicing and satisfaction, and for a sizeable renewals budget. You will be a people person, and a self-starting problem solver, comfortable with both defining overall client strategy, and with supporting clients’ every day needs. You will be passionate and productive, experienced at juggling priorities, and creative in your approach to ensuring that clients derive value from our data and services.

Job Purpose

You will ensure that we provide the highest levels of client servicing, by:

  • Developing strong customer relationships with clients
  • Identifying and ensuring conversion of upsell opportunities across the full client base
  • Liaising with internal colleagues to report, explore and resolve client issues and propose / scope enhancements
  • Supporting and contributing to the development of sales, product and marketing strategy
  • Creating / collating regular reports and analysis
  • Advising the Kudos leadership team on the health of our client base, and ensuring that clients’ needs are recognized and addressed at leadership level.

Reports to

Sales & Marketing Director

Key duties and responsibilities

Plan and execute strategy to ensure maximum client retention (in line with annually agreed revenue targets)

  • Provide strategic oversight for all clients including commercial decisions, problem solving, maximizing value derived by customers, seeking and developing client development opportunities
  • Develop best practice in client servicing (communications, reporting / analysis, troubleshooting, renewal, etc) and ensure buy-in and application of this by colleagues both within and beyond the team
  • Forecast, track, analyse and report on key account metrics (internally and to clients)
  • Devise and implement processes for measuring, tracking, reporting on and risk-managing (qualitative) client satisfaction
  • Proactively assess, clarify and validate customer needs on an ongoing basis, and ensure these are recognized and addressed by the wider Kudos team
  • Support clients during pilots to develop new products / partnerships
  • Ensure relevant documentation is kept up-to-date and stored centrally
  • Keep up to date with market trends and competitor activities.

Establish productive, professional relationships with key personnel in assigned customer accounts

  • Write and execute client development plans for key client relationships
  • Manage configuration and ongoing support for clients’ implementation of Kudos, including training for clients and their users
  • Respond in a timely and professional manner to client communications or queries, and own the troubleshooting and resolution of any client issues, with support as required from colleagues
  • Regularly organise and take part in phone or in-person meetings, including workshops, webinars and similar
  • Communicate clearly the progress of company initiatives to assigned customer accounts
  • Use the Kudos system, SalesForce, Google Analytics and other data sources to store all relevant data and to provide reports

Dimensions/Territory/Scope/Scale

Global for all client groups including publisher, institutional, funder, industry and others across all Kudos products. The role is based in the main Kudos offices in Wheatley, Oxford. Evening / weekend work and travel may be required on occasion.

Qualifications

Essential

  • Experience in delivering client-focused solutions based on customer needs and commercial objectives
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Well organized, meticulous and result driven
  • Proven ability to work independently, prioritise effectively and meet deadlines
  • Excellent verbal and written communications skills
  • Confidence, ambition and self-motivation
  • Computer and web literacy including Word, PowerPoint and Excel
  • Ability to travel

Desirable

  • Account management experience
  • Scholarly publishing experience
  • BA/BS degree or equivalent
  • Familiarity with Salesforce or similar systems

Application

To apply, please send your CV together with a covering letter outlining why you’re right for this role, to: Charlie Rapple, Sales & Marketing Director, charlie.a.rapple@growkudos.com.

Closing date for applications is 28th July 2017.

 

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