How to Easily Introduce Chatbots to Journalism Students

If I had a penny for every piece of technology fleetingly considered the “future of journalism,” then I suppose I’d have quite a lot of pennies by now, if not quite enough to retire on. Chatbots are one such technology, with CNN, the Wall Street Journal and the Guardian among those launching experimental versions within Facebook Messenger….

Read full post How to Easily Introduce Chatbots to Journalism Students on MediaShift.

2018 will be the year chatbot conversations get real

As we enter 2018, it’s clear the expectations of intelligent assistance providers and enterprise practitioners are more in balance than ever before. It’s also clear that the number of “known knowns” is growing rapidly.

Here are five examples of how and why we will learn more about the complex workings of conversational commerce in the coming year. Continue reading “2018 will be the year chatbot conversations get real”

Everything Amazon’s Alexa learned to do in 2017

Amazon’s Alexa is leading the AI assistant pack. Echo devices are dominating smart speaker sales, and that was before Amazon brought the devices to more than 80 nations around the world. To defend its crown, Amazon moved fast this year to outpace competitors like Google Assistant and Microsoft’s Cortana. Apple’s delayed HomePod is due out next year, while Samsung and Facebook are also reportedly planning to debut smart speakers. It can be challenging to keep up with all the features Alexa has added to stay ahead of some of the largest tech companies on the planet, so here’s a rundown of everything Alexa learned to do this year. Continue reading “Everything Amazon’s Alexa learned to do in 2017”

5 best practices for implementing voice marketing in 2018

Hey Alexa, play some music.
Ok, Google, turn on the lights.

Five years ago, these commands would have made no sense. But for the past two and a half years, voice-enabled speakers have steadily gained traction, introducing the world to voice-activated technologies. As we approach 2018, there’s no sign of slowing down the smart speaker revolution. Continue reading “5 best practices for implementing voice marketing in 2018”

How the BBC is using voice assistants like Amazon Echo and Google Home

Next year, the BBC will pair editorial staffers with its software engineers to figure out what content experience people want from voice-enabled devices like the Amazon Echo and Google Home in order to inform new interactive editorial formats that are technically feasible.

“We will do some experiments together,” said Mukul Devichand, editorial lead for BBC Voice. “We are keen to understand what it means to natively publish in this platform — no one has cracked it yet.” Continue reading “How the BBC is using voice assistants like Amazon Echo and Google Home”

SEO is not enough in the age of voice

With so many technological innovations now transforming our lives, it should be noted that the ideas for these innovations have existed for decades in science fiction novels and television. The capacity to talk to a computer (and have it talk back) was a staple of Gene Roddenberry’s, Star Trek, where the Starfleet computer was voiced by Roddenberry’s wife, Majel. The 1970 movie, Colossus: The Forbin Project, featured a supercomputer that was intended to prevent war and proclaimed itself “the voice of World Control.” And before Google’s self-driving cars, the 1980s brought us KITT, an advanced artificially intelligent, self-aware, and nearly indestructible car from the TV show, Knight Rider. Continue reading “SEO is not enough in the age of voice”

Why the best approach to voice marketing might be nothing at all


Seemingly overnight, capable voice recognition joined forces with artificial intelligence and machine learning to push voice-enabled experiences to the forefront of business thinking. But before brands leap into the fray, they need to recognize where and when to invest in the new technology. For some, that means investing elsewhere, for now. Continue reading “Why the best approach to voice marketing might be nothing at all”

Amazon Alexa skills to accept payments

Developers and businesses making skills for Amazon’s Alexa will soon be able to accept Amazon Pay and make purchases directly within voice apps from the Alexa Skills Store. The news was announced today during the Alexa State of the Union at AWS re:Invent in Las Vegas. Other Alexa news shared today includes plans to bring Alexa to Australia and New Zealand in early 2018 and adding $100 million to the Alexa Fund for international investment. Continue reading “Amazon Alexa skills to accept payments”

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