Passive subscriber churn — and how to mitigate it (VB Live)


VB LIVE: Subscription businesses can lose the happiest of subscribers because of involuntary churn. But machine learning can automatically reduce this passive churn and boost monthly recurring revenue by an average of 9 percent. Learn more about how to improve transaction success rates and billing continuity when you join this VB Live event! Access…Read More

Google details how Chrome will block ads


As planned, Google Chrome will start blocking ads on February 15. The company today shared more details on how this feature will work when it’s turned on tomorrow.

Google last year joined the Coalition for Better Ads, a group that offers specific standards for how the industry should improve ads for consumers. The company then revealed that Chrome will stop showing all ads (including those owned or served by Google) on websites that display non-compliant ads, as defined by the coalition. Continue reading “Google details how Chrome will block ads”

2017: Year of the podcast

The year 2017 will likely be remembered for many things across the technology spectrum, from major breakthroughs in artificial intelligence (AI) and milestone moments in autonomous vehicles to Amazon conceding that a major offline presence in groceries was needed to compete in retail.

But buried within the big headline-grabbing stories of the year were microtrends that sprang up almost by surprise. And one of those relates to the humble podcast. Continue reading “2017: Year of the podcast”

Germany: Facebook abuses dominance in the way it harvests and monetizes user data

(Reuters) — Germany’s cartel office has found that Facebook abused its dominant market position, in a ruling that questioned the U.S. social network’s model of monetizing the personal data of its 2 billion users through targeted advertising. Presenting preliminary findings of its 20-month-old probe, the Federal Cartel Office said Facebook held a dominant position among social networks – a characterization that Facebook repudiated as “inaccurate”. Continue reading “Germany: Facebook abuses dominance in the way it harvests and monetizes user data”

Accenture predicts the top tech stories of CES 2018


Each year, tech consulting giant Accenture makes predictions about the kind of technology we’ll see at the annual Consumer Electronics Show. I interviewed Greg Roberts, managing director for Accenture’s North American high-tech industry practice, about the predictions for CES 2018, the big tech trade show that will take place in Las Vegas in the second week of January. Continue reading “Accenture predicts the top tech stories of CES 2018”

Amazon Alexa skills to accept payments

Developers and businesses making skills for Amazon’s Alexa will soon be able to accept Amazon Pay and make purchases directly within voice apps from the Alexa Skills Store. The news was announced today during the Alexa State of the Union at AWS re:Invent in Las Vegas. Other Alexa news shared today includes plans to bring Alexa to Australia and New Zealand in early 2018 and adding $100 million to the Alexa Fund for international investment. Continue reading “Amazon Alexa skills to accept payments”

FCC gutting net neutrality would reverse over a decade of work trying to protect internet users

In a new proposal issued last week, the Federal Communications Commission (FCC) set out a plan to eliminate net neutrality protections, ignoring the voices of millions of Internet users who weighed in to support those protections. The new rule would reclassify high-speed broadband as an “information service” rather than a “telecommunications service” (remember, the FCC is forbidden from imposing neutrality obligations on information services). It would then eliminate the bright-line rules against blocking, throttling, and pay-to-play (as well as the more nebulous general conduct standard) in favor of a simplistic transparency requirement. In other words, your ISP would be free to set itself up as an Internet gatekeeper, as long as it is honest about it.

This is a bad idea for many, many reasons. Here are a few. Continue reading “FCC gutting net neutrality would reverse over a decade of work trying to protect internet users”

PressCoin is a cryptocurrency for investigative journalists and their readers

A coalition of news organizations and journalists in various parts of the world have banded together to create a cryptocurrency to sustain funding for investigative journalism. Called PressCoin, the digital currency was made to get rid of the advertising revenue model, decentralize funding sources, and upend corporate media monopolies with collaborative content made to strengthen civic participation around the world. A 28-day initial coin offering (ICO) is scheduled to begin November 22, with one PressCoin for sale at the value of $1.

“If PressCoin succeeds, I’m going to delete my Patreon account. Kind of a different ball game,” Nafeez Ahmed told VentureBeat in a Skype interview. Continue reading “PressCoin is a cryptocurrency for investigative journalists and their readers”

Google gives developers more tools to make better voice apps


Google Assistant received some major upgrades in recent days, and today Google Assistant product manager Brad Abrams announced a series of changes to help developers make voice apps that interact with Google’s AI assistant, including ways to give them more expressive voices and send push notifications, as well as new subcategories for the Assistant’s App Directory.

One of the coolest new features coming to Google Assistant is something called Implicit Discovery. Instead of saying “OK Google, talk to Ray’s Auto Shop app” and then asking to schedule an appointment, Implicit Discovery will let you say “Book an appointment to fix my car” then offer an app recommendation. The same should apply if you say “I need to book a flight” to summon something like the Kayak app or say “I need a ride” to interact with Uber or Lyft.

Implicit Discovery may seem simple, but it’s going after one of the biggest challenges for AI assistants, which is: Without a visual interface, how does a user figure out how to get things done or remember the names of favorite or useful apps? Implicit Discovery seems to be an effort to tackle this. It’s also a feature already available in Amazon’s Alexa.

Another feature added today to improve discovery of third-party apps is subcategories in the App Directory, so instead of just being listed in the Food and Drink category, apps can be slated into subcategories like “Order Food” and “View a Menu.”

The App Directory was first introduced at the I/O developer conference this spring.

Other changes on the way for the App Directory include badges to indicate if a voice app is family friendly and support for third-party apps in languages beyond English. Until today, Google’s voice apps were only available for English speakers in the United States, Canada, Great Britain, and Australia. Voice apps will soon be available in Portuguese in Brazil, English in India, and Spanish in the U.S., Mexico, and Spain.

Google announced today that developers in the United Kingdom can begin to make apps that can carry out transactions, a feature that until now was exclusive to the U.S. The Google Payment API expanded to include Google Assistant users in the U.S. in May.

A series of new APIs has also been rolled out, including one that gives apps the ability to send push notifications, first over the phone and in the future with voice or auditory sounds through a Google Home smart speaker. Alexa notifications first launched in September.

An API to link an account to an app for personalized results, and another that gives developers the ability to transfer a conversation from a smart speaker to a smartphone also launched today.

Beyond push notifications, voice apps can now deliver daily updates or notifications about certain kinds of content.

The Actions on Google platform for the creation of voice apps by third-party developers first became available roughly a year ago, in December 2016. Since then, hundreds of voice apps have been made available to do a range of things, from playing ambient sounds like crashing waves to offering local deals for a pizza from Domino’s.

It’s been a pretty busy week for Google’s intelligent assistant. On Monday, Google announced that Home speakers can now be used as an intercom system. The Google Broadcast feature, first announced at the Made by Google hardware event last month, allows you to deliver a message through all your Google Home devices. The app also gained the ability to deliver music and movie recommendations from streaming services and control sound by adjusting things like bass and treble, a clear plus for prospective owners of Google Home Max, which is scheduled to hit store shelves next month.

Taken together, the announcements made today will give voice apps the ability to be a much more vocal, vital part of the Google Assistant experience, and continue to evolve the ecosystem surrounding Google’s AI assistant.

This time last year, Google Assistant was only available in the Allo chat app. Today you can speak to Google in Android TVs, three Google Home smart speakers, Android smartphones, the Pixel Chromebook, and Pixel Buds, the first headphones made by Google that began to roll out last week. Support for Google Assistant in tablets using Android is also reportedly on the way.

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