AI chatbot to offer customer care at Schibsted

“In its first phase, the Schibsted customer care assistant will be able to answer frequently asked questions and guide the user to the right answer. The main focus area will be aiding users with questions regarding subscriptions and logging them into our platform…  The Schibsted customer care assistant is built in collaboration with Bakken & Bæck on its Orbit Artificial Intelligence (AI) platform. The assistant’s framework is built in Python, where the chatbot’s brain is represented as a finite-state machine. “ 

Chatbots: Herald Sun’s latest user engagement tool shows promise

At , are a way to connect with audiences in an engaging way. 

“At the Herald Sun, we’ve taken the plunge. Finding success with chatbots is as much about the technology of hooking up to content feeds as about nailing what chatbots are about. Our objective with the chatbot is engagement. The more helpful it is and the more it connects with our audience, the more we hope they use it for both actively seeking news and passively getting news. We’ve found increased Facebook engagement leads to subscription increase, so a chatbot is a natural fit.”

With Privacy Broker, @SchibstedGroup can effectuate users’ control choices across its tech stack.

With Privacy Broker, can effectuate users’ control choices across its tech stack. 

“The ultimate goal for Privacy Broker is to effectuate users’ control choices across our tech stack. It will provide scale and a reliable communication platform to communicate the privacy choices of users to relevant services that process the personal data of end users. It will also guarantee the privacy choices are honoured by all relevant services within a certain time period. “

Atlantic, Bloomberg, Google tout promise of native ads

There were two elephants in the room on Tuesday, during the future-of-native-advertising session at INMA World Congress 2017. The first was native advertising itself, about which many traditional publishers have been ambivalent because of the resources it demands and the editorial ethics it challenges… The second was Google. One of its senior executives was taking the stage — just after her company had been roundly bashed by a loudly applauded morning keynote speaker, who characterised Google (along with Facebook) as an unfair industry-killing duopoly.

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