Kudos launching new dissemination management and impact acceleration services

Research groups, departments, impact leads and units of assessment invited to join early access program

For immediate release, February 13th, 2018 –– Kudos, the award-winning service for maximizing the reach and impact of research publications, is launching a new dissemination management toolkit for research groups, university departments and REF Units of Assessment. Through this new service, research groups will be able to plan, action and report on a wide range of outreach activities for key outputs and projects, helping build a broad and international audience for their work, and accelerating its impact. Continue reading “Kudos launching new dissemination management and impact acceleration services”

We’re hiring! Head of Academic Outreach

About Kudos

An exciting opportunity to join a small but rapidly expanding team focused on providing an innovative online service for academic researchers, research groups, institutions, publishers, societies and funders. Kudos provides tools for planning and managing research dissemination to accelerate and maximize reach and impact. This multi-award-winning service has a global client base, including major publishers such as Taylor & Francis, Wiley and SAGE, and 200,000 researchers and academics. Continue reading “We’re hiring! Head of Academic Outreach”

Kudos in 2017

It has been another busy year for Kudos – between the launch of our new registration page and publication page, the Shareable PDF pilot, developing a research impact quiz, having our own research study published and being named as one of Outsell’s companies to watch – 2017 has been a highly successful year for Kudos!

We now have over 80 publishers partnering with us to build usage and strengthen their relationships and support for authors. Continue reading “Kudos in 2017”

Kudos celebrates latest associations to sign up to its services

For immediate release, December 12th, 2017 –– Kudos (www.growkudos.com), the award-winning service for maximizing the reach and impact of research publications, has announced the latest associations to sign up for its service. The breadth of organizations represented demonstrates the growing range of regions and communities in which Kudos is being recognized as a “must have” tool for managing research dissemination and impact. Continue reading “Kudos celebrates latest associations to sign up to its services”

Kudos launches solution to illegal sharing of copyright content

For immediate release, November 15th, 2017 –– Kudos, the award-winning service for maximizing the reach and impact of research publications, has announced the launch of its shareable PDF solution, which helps publishers prevent copyright infringement and reclaim lost usage from sharing of research articles on scholarly collaboration networks (SCNs). Continue reading “Kudos launches solution to illegal sharing of copyright content”

We’re hiring! Senior Account Manager

About Kudos

An exciting opportunity to join a small but rapidly expanding team focused on providing an innovative online service for academic authors, institutions, publishers, societies and funders.

Kudos helps broaden the reach and impact of published works. This multi-award-winning service has a global client base, including major publishers such as Taylor & Francis, Wiley and SAGE, and over 160,000 users in the research community.

About this role

Kudos has over 100 clients including publishers, institutions, societies and corporates. You will be responsible for client servicing and satisfaction, and for a sizeable renewals budget. You will be a people person, and a self-starting problem solver, comfortable with both defining overall client strategy, and with supporting clients’ every day needs. You will be passionate and productive, experienced at juggling priorities, and creative in your approach to ensuring that clients derive value from our data and services.

Job Purpose

You will ensure that we provide the highest levels of client servicing, by:

  • Developing strong customer relationships with clients
  • Identifying and ensuring conversion of upsell opportunities across the full client base
  • Liaising with internal colleagues to report, explore and resolve client issues and propose / scope enhancements
  • Supporting and contributing to the development of sales, product and marketing strategy
  • Creating / collating regular reports and analysis
  • Advising the Kudos leadership team on the health of our client base, and ensuring that clients’ needs are recognized and addressed at leadership level.

Reports to

Sales & Marketing Director

Key duties and responsibilities

Plan and execute strategy to ensure maximum client retention (in line with annually agreed revenue targets)

  • Provide strategic oversight for all clients including commercial decisions, problem solving, maximizing value derived by customers, seeking and developing client development opportunities
  • Develop best practice in client servicing (communications, reporting / analysis, troubleshooting, renewal, etc) and ensure buy-in and application of this by colleagues both within and beyond the team
  • Forecast, track, analyse and report on key account metrics (internally and to clients)
  • Devise and implement processes for measuring, tracking, reporting on and risk-managing (qualitative) client satisfaction
  • Proactively assess, clarify and validate customer needs on an ongoing basis, and ensure these are recognized and addressed by the wider Kudos team
  • Support clients during pilots to develop new products / partnerships
  • Ensure relevant documentation is kept up-to-date and stored centrally
  • Keep up to date with market trends and competitor activities.

Establish productive, professional relationships with key personnel in assigned customer accounts

  • Write and execute client development plans for key client relationships
  • Manage configuration and ongoing support for clients’ implementation of Kudos, including training for clients and their users
  • Respond in a timely and professional manner to client communications or queries, and own the troubleshooting and resolution of any client issues, with support as required from colleagues
  • Regularly organise and take part in phone or in-person meetings, including workshops, webinars and similar
  • Communicate clearly the progress of company initiatives to assigned customer accounts
  • Use the Kudos system, SalesForce, Google Analytics and other data sources to store all relevant data and to provide reports

Dimensions/Territory/Scope/Scale

Global for all client groups including publisher, institutional, funder, industry and others across all Kudos products. The role is based in the main Kudos offices in Wheatley, Oxford. Evening / weekend work and travel may be required on occasion.

Qualifications

Essential

  • Experience in delivering client-focused solutions based on customer needs and commercial objectives
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Well organized, meticulous and result driven
  • Proven ability to work independently, prioritise effectively and meet deadlines
  • Excellent verbal and written communications skills
  • Confidence, ambition and self-motivation
  • Computer and web literacy including Word, PowerPoint and Excel
  • Ability to travel

Desirable

  • Account management experience
  • Scholarly publishing experience
  • BA/BS degree or equivalent
  • Familiarity with Salesforce or similar systems

Application

To apply, please send your CV together with a covering letter outlining why you’re right for this role, to: Charlie Rapple, Sales & Marketing Director, charlie.a.rapple@growkudos.com.

Closing date for applications is 28th July 2017.

 

Grab your free Kudos Admin pass at the upcoming ARMA Conference and discover your researchers’ outreach efforts

Kudos is constantly reaching out to institutions to help them support and motivate their researchers to do more outreach, and increase the impact of their publishing work.

Common challenges that occur when institutions try to achieve this:

  • Knowing who at their institution is already successful at increasing outreach and engagement with their research
  • Understanding how to help those researchers who don’t have much time, or who are less inclined to get involved with increasing their readership

Throughout the ARMA Conference, Kudos will be giving 10-minute demos to provide you with an insight into how you can overcome the above challenges and support your researchers with increasing the impact of their published work.

We are delighted to offer a free 4-week Kudos Admin pass to all those that partake in a 10-minute demo. This pass will give you access to your institution’s dashboard, usage reports and key insights into how your researchers are currently engaging others with their research.

Don’t miss out – book your 10-minute slot by emailing your name and preferred time slot to steve@growkudos.com

We look forward to seeing you – please come by and say hello at stand E2!

Kudos and Editage partner to help researchers summarize work in plain language to enhance its discoverability

For immediate release, 19th April 2017 — Kudos, the award-winning service for maximizing the reach and impact of research publications, and Editage, the trusted scientific communications advisor to researchers worldwide, have partnered and announced the launch of a new co-branded website. Through this partnership, subject-matter experts from Editage will create plain language summaries to help broader audiences find, understand, apply and cite research. In addition to sharing these summaries, researchers will be able to measure the performance of their publications through Kudos’ tools, and track the effect of their efforts to improve visibility.Kudos | Editage

Increasing global research output and popularity of digital media have made it essential for researchers to actively enhance the discoverability of their research. This partnership between Kudos and Editage aims to address the post-publication needs of scientists worldwide and make their busy lives a little simpler.

Charlie Rapple, co-founder of Kudos, explained the background to the partnership: “Our tools are free for researchers, and quick and easy to use, but we know that some researchers still don’t feel confident about explaining work in plain language. We are very pleased to partner with the experts at Editage, to give researchers a new option for writing plain language summaries.” Explaining Editage’s interest in this partnership Nikesh Gosalia, Director, Academic and Publisher Relations at Editage, said, “We are trusted advisors to researchers worldwide in their pre-publication journey. Our proximity to authors endows us with the privilege to understand and address their needs. After being published, every researcher wants their research to reach as many people as possible. Our plain-language summary service makes research understandable to a broad audience. We are excited to partner with Kudos. With the help of their tools, authors can promote their research and increase the visibility of their publications.”

Kudos was founded in 2013, in part to address the growing demand for plain language summaries to help mobilize knowledge and help ensure the broadest possible impact for research, both within and beyond academia. This new service available at http://editage.com/kudos, will assist scientists and academics with explaining and sharing their work with the wider world, and help them better understand its impact.

— ENDS —

Contact:
Charlie Rapple
charlie.a.rapple@growkudos.com
+44 1865 872527

Hridey Manghwani
Manager, Corporate Communications, Editage/Cactus Communications
 +1(877)334-8243
PR@cactusglobal.com

About Kudos
Over 125,000 researchers have signed up to use Kudos’ free platform, which provides a rich understanding of which channels and activities are most effective for broadening reach and impact. Kudos has over 100 organizational customers around the world, including Wiley, Taylor & Francis, the Association for Computing Machinery, the London School of Economics and Political Science and ETH Zürich. Recent analysis of Kudos data indicates that full text downloads on the publisher site are 23% higher when the Kudos toolkit is used. Kudos won the 2015 ALPSP Award for Innovation in Publishing.

About Editage
Founded in 2002, Editage (a division of Cactus Communications) is a fully integrated, global scholarly communications company with offices in Japan, South Korea, India, China, and the United States. Employing a global workforce of over 600, Editage has served 193,930 authors and has edited 741,340 papers across 1,200 disciplines to date. Editage aims to help scholars break through the confines of geography and language, bridge the gap between authors and peer-reviewed journals, and accelerate the process of publishing high-quality research. Apart from working with individual researchers, Editage partners with publishers, journals, academic societies, and pharmaceutical companies worldwide to assist them in creating compelling, high-quality scientific publications. Editage is also dedicated to author education through its comprehensive author resources site Editage Insights. Please visit http://www.editage.com to learn more.

PubFactory Spring 2017 Spotlight

The beginning of 2017 has been fast-paced and productive for PubFactory with the development and delivery of numerous platform enhancements, several new partnerships with industry service providers, participation in global publishing conferences, and much more.

Platform Highlights

Many new features were added to PubFactory in Q1 2017. Below are some of the more significant updates completed.

User Interface Updates

Addition of new “Message Feed” widget.

  • Benefit:  This widget allows for a variety of updates ranging from a scheduled maintenance notice, to ‘Fact of the Day’ notices, or a regularly changing featured article/book link.

Login and registration improvements

  • Benefit: Improved user experience and addition of space for alternative methods of authentication. e.g. Facebook

Layout Engine

A new module within PubFactory’s Site Management Portal that allows for publishers to define how their website pages are laid out, e.g. one column design and “drag and drop” feature widgets.

  • Benefit:  Publishers can refresh the “look and feel” of their site or specific pages within their site as needed at no additional cost and with no PubFactory team intervention unless support is desired.

Access Management System (AMS)

Auditing

Publishers now have the option of enabling a log of all changes made in the AMS, including identification of the user(s) that initiated any changes and the time/date stamp that the change was made.

  • Benefit: Complete history of AMS updates for record keeping and accountability.

Communications

  • Ability to customize platform notifications for Institutional Account Administrators.
  • Enhanced HTML Email Templates – The enhanced templates now support mixed Text/HTML messages, customization of ad inserts, and messaging for specific user groups.
    • Benefit: Improved communication between publishers and their subscribers regarding any platform updates or other “news”.

Support for JSON Web Tokens (JWT) as a new authentication mechanism.

  • Benefit:  JWT is similar to referring URL but much more secure.  With JWT the referring site creates an encrypted token that is added to the link to the PubFactory site.  PubFactory decrypts the link, makes sure that it specifies a valid account and subscription, and then allows the user access to the appropriate content.

As global privacy and data protection standards continue to become more stringent, security improvements are an ongoing investment for the PubFactory platform.

SEARCH

Fuzzy Search Enhancements

Added fuzzy search using the Damerau-Levenshtein algorithm which is geek for “good fuzzy”.

Automated filtering by editions and authenticated/unauthenticated access to specific editions.

  • Benefit: This update allows for a much better user experience.

DRM

Watermarking of image files with publisher customizable text.

TREND SPOTTER

COUNTER 5. COUNTER has released a proposed specification for a new COUNTER 5 set of reports.  This specification is a substantial change from the existing C4 reports.  On the one hand, they have greatly reduced the number of reports and have standardized the formatting across all reports but on the other hand have added a large number of filters which must be supported for each report which significantly increases the amount of data that needs to be supported to be able to generate the reports.

The timing for this update works out well for PubFactory and our publishers in that it aligns with our own reporting updates that will be completed this summer in plenty of time for the COUNTER 5 updates.

In the meantime, the PubFactory team is continuously engaged with COUNTER regarding the updated requirements coming in COUNTER 5.

INITIATIVE ON OPEN CITATIONS (I4OC). With the announcement yesterday on the Initiative on Open Citations (I4OC), we are very interested in hearing from publishers on how they feel about this.

Although this initiative does not necessarily imply any changes at the platform level, depending on how the initiative develops and publishers respond, we could reasonably implement supports for I40C in PubFactory by separating references from the full text and making them available with the abstract outside the subscriber paywall.

PARTNERSHIPS

We have had a flurry of partnership announcements this quarter including with PaperHive, Kudos, and TrendMD – to access the full press releases click on the partner names.  This is a key effort to fulfill our commitment to ensuring that PubFactory is integrated with the latest tools in the scholarly community and that our publishers have the leading services in place to support their user communities, in particular their authors.

CONFERENCES & WEBINARS

Michelle Norell attended Academic Publishing in Europe in January, London Book Fair in March, and UKSG last week.  She’s our intrepid road warrior and you will next see her along with many other PubFactory team members at the Society for Scholarly Publishing meeting in Boston at the end of May.

CHARLOTTE INITIATIVE .The Charlotte Initiative meeting – eBooks and the Academic Library – happened in early March and was the culmination of a two year Mellon grant on digital permanent acquisition and preservation of eBooks.  Tom Beyer participated on a panel on “Publisher strategies, reader tools, usability and more!” which proved to be quite illuminating.  You can view the video here.

Tom especially enjoyed the fact that Krista Coulson, University of Chicago Press, and he disagreed on just about everything in a nice way 🙂  I guess that’s why we haven’t yet gotten them onto PubFactory…

CXS EDITOR WEBINAR. And in the interest of sharing insights into new and creative things that our clients are doing with PubFactory, we hosted a webinar including OUP and De Gruyter presenting case studies on their usage of the platform’s CXS module.

For those who are not aware of what the CXS Editor module does, it is our answer for providing our publishers with fine-grained control over the HTML presentation of their content, readily adding third party service integrations, and establishing a more flexible production schedule.  You can view a recording of the webinar here.

Examples of CXS Editor in Action. Keeping up the momentum of using PubFactory to drive their business, De Gruyter has continued to update their site and has been making extensive use of the CXS Editor to customize content display as well as to add a number of new features to their platform including ORCiD links, RightsLink, and TrendMD support.

Visit www.DeGruyter.com to see these integrations in LIVE form.

PUBLISHER FORUM. We will be presenting at the Publisher Forum in Berlin April 24th and 25th.  Tom Beyer and Christian Kohl will be running a workshop Tuesday afternoon on integrating Klopotek with a hosting platform.  A big round of thanks to Lauren Danahy from Brill and Diana Timm from Peter Lang for participating in this workshop.  If you are considering purchasing or integrating with Klopotek, this will be an invaluable opportunity to hear from publishers who have already completed or are currently in the process of completing deployment of Klopotek applications in conjunction with their PubFactory platform.

Society for Scholarly Publishing. We are looking forward to the SSP Annual Meeting at the end of May.  It will be held in Boston just a few blocks from our offices and as the conference draws nearer we will be in touch to schedule meetings and a tour of our offices for anyone that may be interested.

In addition, we are running a panel at the conference, “The Future of Content and its Containers”, which is a continuation of the discussion we had at the 2017 Charleston Library conference.  Big thanks to Ove Kahler from Brill for reprising his role from the last panel along with Will Schweitzer at AAAS and Tara Cataldo from University of Florida.
Tom will also be participating in a second panel on But What Do The Users Really Think?.  We hope to see you in Boston, if not sooner!

Survey shows author sharing via scholarly collaboration networks is widespread, despite strong support for copyright

For immediate release, April 4th, 2017 — Kudos, the award-winning service for maximizing the reach and impact of research publications, has announced headline results from a recent survey of authors’ current sharing behaviours, carried out in partnership with 10 publishers including Cambridge University Press, The IET, De Gruyter and SAGE Publishing. The survey, which had over 7,500 researcher respondents, shows that usage of scholarly collaboration networks (SCNs, such as ResearchGate and Academia.edu), for uploading articles is widespread, and that accessing full text content is the primary reason, ahead of finding and connecting with other researchers.

The survey asked respondents which scholarly collaboration networks they use, how often, what for (in terms of tasks), why (in terms of value derived), and to what extent they are aware of or observe relevant copyright and sharing policies. Key findings include:

  • 57% of respondents indicated that they use scholarly collaboration networks to upload their own work, and 66% use such sites to access otherwise inaccessible content; this was the most common reason given by respondents for using SCNs (61% of respondents indicated that they use SCNs to find and connect with other researchers).
  • Of those respondents using ResearchGate, 66% indicated that they use the site at least weekly (26% use it daily, and 84% monthly).
  • 83% of respondents agreed or strongly agreed that publisher / journal copyright and sharing policies should be respected, but 60% agreed or strongly agreed that they should be allowed to upload articles regardless of publisher / journal policies; 21% didn’t realize publisher / journal copyright or policies might apply when they are sharing their work in scholarly collaboration networks.

The survey results help to quantify the extent to which researchers are moving beyond the traditional dissemination ecosystem provided by publishers and libraries, and expanding their use of SCNs. It emphasizes the need for publishers to make it easier for authors to maximize the audience for their work, while protecting copyright and ensuring that the total usage of a work can be counted when reporting to institutions and funders.

“Many assumptions are made about the extent to which researchers use scholarly collaboration networks, and why,” says Mandy Hill, Managing Director, Academic Publishing at Cambridge University Press. “The survey had fascinating insights for us in terms of how our authors derive value from these services. It’s reassuring to see that the continued growth in their use is nonetheless matched by a continued respect for copyright – this helps us understand the context that will shape our evolving support for sharing.”

“Helping authors share information about their publications to broaden readership and increase impact is at the heart of what we do,” said Melinda Kenneway, Executive Director of Kudos. “We believe there are many ways that authors can be supported in this goal while still respecting copyright – which they clearly value. Kudos has been helping authors here for a few years now, but more can be done. We’re looking forward to discussing these survey results with our 80 publisher partners and seeing how we can assist them in supporting their authors in gaining maximum exposure for their work, without infringing copyright, while also tracking and accounting for offsite usage.”

The survey was coordinated by Kudos, and sponsored by ASTM International, Cambridge University Press, De Gruyter, Duke University Press, The IET, John Benjamins Publishing Company, OECD, SAGE Publishing, Taylor & Francis and Wichtig. All career levels, subject areas and global territories were represented in the responses but the most strongly represented groups were early career researchers (39% of respondents were within 1-10 years of completing PhD), and those from Europe (40%) and North America (18%). Scientific, technical, engineering and medical researchers made up 64%, with social science and humanities researchers comprising 36% of respondents.

 

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